Last Updated: July 28, 2024
1. Introduction
At RuralConnect, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services or interact with our website.
2. Information We Collect
We collect various types of information to provide and improve our services:
- Personal Information:
- Name and contact details
- Billing and payment information
- Service installation address
- Government-issued identification (when required)
- Emergency contact information
- Technical Data:
- IP addresses and device identifiers
- Network performance metrics
- Equipment configuration data
- Service usage statistics
- Browser type and settings
- Location Data:
- GPS coordinates for service optimization
- Signal strength measurements
- Coverage area mapping data
3. How We Use Your Information
Your information helps us provide and improve our services:
- Service Delivery:
- Network optimization and maintenance
- Equipment installation and configuration
- Technical support and troubleshooting
- Service quality monitoring
- Account Management:
- Billing and payment processing
- Account verification and security
- Service notifications and updates
- Customer support communication
- Service Improvement:
- Network performance analysis
- Coverage optimization
- Service feature development
- Customer experience enhancement
4. Data Protection Measures
We implement comprehensive security measures to protect your data:
- Technical Security:
- End-to-end encryption for sensitive data
- Secure data storage systems
- Regular security audits and testing
- Intrusion detection and prevention
- Organizational Security:
- Staff security training and awareness
- Access control and authentication
- Security incident response procedures
- Regular policy reviews and updates
5. Data Sharing and Third Parties
We may share your information with:
- Service Providers:
- Equipment manufacturers and suppliers
- Installation contractors
- Payment processors
- Technical support partners
- Legal Requirements:
- Regulatory authorities
- Law enforcement agencies
- Court orders and legal proceedings
6. Your Privacy Rights
Under applicable data protection laws, you have the right to:
- Access your personal data
- Request corrections to inaccurate information
- Request deletion of your data
- Object to certain data processing
- Data portability
- Withdraw consent for optional processing
7. Data Retention
We retain your information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
8. International Data Transfers
When we transfer data internationally, we ensure:
- Compliance with data protection laws
- Appropriate safeguards are in place
- Data transfer agreements are implemented
- Regular review of transfer mechanisms
9. Children's Privacy
Our approach to protecting young users:
- No intentional collection of children's data
- Parental consent requirements
- Special protections for young users
- Prompt removal of inadvertently collected data
10. Changes to This Policy
We may update this policy to reflect:
- Changes in our practices
- New regulatory requirements
- Service improvements
- Legal developments
11. Contact Information
For privacy-related inquiries:
- Data Protection Officer: privacy@ruralconnect.ie
- Phone: +353 01 512 3456
- Address: Innovation House, Digital Hub, Galway Technology Park
- Office Hours: Monday to Friday, 9:00 AM - 5:00 PM IST
