Last Updated: October 15, 2024
1. Agreement Overview
These Terms of Service govern your use of RuralConnect's services and products. By using our services, you agree to these terms in their entirety.
- Acceptance of Terms:
- Agreement to all conditions
- Compliance with applicable laws
- Acknowledgment of service limitations
- Acceptance of modifications
- Service Eligibility:
- Age requirements
- Legal capacity to contract
- Geographic restrictions
- Account authorization
2. Service Description
Our comprehensive service offering includes:
- Connectivity Solutions:
- Signal enhancement technology
- Network optimization services
- Equipment installation
- Ongoing maintenance
- Support Services:
- Technical assistance
- Equipment troubleshooting
- Network monitoring
- Customer service
3. Equipment and Installation
Guidelines for equipment and installation services:
- Equipment Provisions:
- Hardware specifications
- Maintenance requirements
- Usage restrictions
- Return procedures
- Installation Process:
- Site assessment requirements
- Access requirements
- Safety protocols
- Quality standards
4. Service Limitations
Understanding service constraints:
- Technical Limitations:
- Geographic factors
- Weather conditions
- Infrastructure requirements
- Bandwidth constraints
- Service Availability:
- Maintenance windows
- Network upgrades
- Emergency repairs
- Force majeure events
5. Customer Obligations
Your responsibilities as a customer:
- Account Management:
- Accurate information provision
- Security maintenance
- Authorized access only
- Prompt issue reporting
- Equipment Care:
- Proper maintenance
- Damage prevention
- Authorized modifications only
- Access provision for service
6. Payment Terms
Financial arrangements and obligations:
- Service Charges:
- Monthly service fees
- Equipment costs
- Installation charges
- Additional service fees
- Billing Procedures:
- Payment methods
- Due dates
- Late payment policies
- Dispute resolution
7. Term and Termination
Service duration and cancellation:
- Contract Period:
- Initial term
- Renewal options
- Notice requirements
- Early termination conditions
- Termination Process:
- Cancellation procedures
- Equipment return
- Final billing
- Account closure
8. Intellectual Property
Protection of intellectual assets:
- Ownership Rights:
- Technology patents
- Trademarks
- Service marks
- Proprietary information
- Usage Restrictions:
- Licensed content
- Permitted uses
- Prohibited activities
- Content ownership
9. Limitation of Liability
Understanding liability limits:
- Service Interruptions:
- Network outages
- Equipment failures
- Force majeure events
- Maintenance impacts
- Damage Limitations:
- Direct damages
- Consequential losses
- Equipment damage
- Third-party claims
10. Contact Information
For service-related inquiries:
- Customer Service: +353 01 512 3456
- Technical Support: support@ruralconnect.ie
- Billing Department: billing@ruralconnect.ie
- Address: Innovation House, Digital Hub, Galway Technology Park
- Hours: Monday to Friday, 9:00 AM - 5:00 PM IST
